Privacy Policy
Last updated: January 6, 2026
Introduction
TenancyCV is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Information You Provide
- Account Information: Name, email address, and profile picture from OAuth providers (Google, LinkedIn)
- Profile Information: Full name, phone number, date of birth, nationality, address
- Employment Information: Employment history, income details, employment status
- Rental History: Previous addresses, landlord information, rental periods
- References: Names, relationships, and contact information of references
- Lifestyle Information: Pet ownership, smoking status, lifestyle preferences
Information Collected Automatically
- Profile view counts
- Usage data and analytics
- Device and browser information
Cookies and Tracking
Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies: Required for the service to function, including authentication, security, and session management
- Functional Cookies: Remember your preferences (e.g., theme, language) to provide enhanced features
- Analytics Cookies: Help us understand how users interact with our service to improve performance and user experience
Third-Party Services
We use the following third-party services that may set cookies:
- Google Analytics: For anonymous analytics and performance monitoring
- Google OAuth: For authentication when signing in with Google account
- LinkedIn OAuth: For authentication when signing in with LinkedIn account
- Cloudflare: For security, CDN services, and rate limiting
Managing Cookies
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of our service. Each browser has different instructions for managing cookies, typically found in the 'Settings' or 'Preferences' menu.
How We Use Your Information
- Provide and maintain our service
- Create and manage your tenancy CV profile
- Enable sharing of your profile via unique links
- Improve and personalize your experience
- Communicate with you about your account
- Ensure security and prevent fraud
Information Sharing
Public Profile Sharing
When you publish your profile and share your unique link, the following information becomes accessible to anyone with the link:
- Full name and contact information
- Employment and rental history
- References
- Lifestyle information
Third-Party Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our service (e.g., hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time.
Your Rights
Right to Access
You have the right to request a copy of all personal information we hold about you, including your profile data, employment history, rental history, and references.
Right to Correct
You can request correction of any inaccurate or incomplete information in your profile at any time through your dashboard settings.
Right to Delete
You have the right to request deletion of your account and all associated personal data. See 'Data Deletion Request' section below for details on how to make this request.
Right to Unpublish
You can unpublish your profile at any time, making it inaccessible to anyone with your profile link. Your data remains in our system and can be republished later.
Right to Object
You may object to certain processing of your personal data, particularly for marketing purposes or automated decision-making.
Right to Data Portability
You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our Support page. We will verify your identity before processing your request. We will respond to your request within 30 days of receipt, and may extend this period by an additional 60 days if necessary, taking into account the complexity and number of requests.
Data Deletion Request Process
How to Request Deletion
To request deletion of your account and all associated personal data, please:
- Log into your account and navigate to your profile settings
- Select 'Delete Account' option and confirm your decision
- OR
- Contact us through our Support page with subject 'Account Deletion Request' and include your registered email address
What Happens After Deletion
Once your deletion request is processed:
- Your account will be permanently deleted and cannot be restored
- All personal data (name, email, phone, date of birth, nationality, address) will be removed
- Your profile, employment history, rental history, and references will be deleted
- Any uploaded documents will be permanently deleted from our storage
- Your profile link will become inaccessible and show a 404 error
Exceptions to Deletion
We may retain certain information for specific purposes:
- Legal Requirements: We may retain data as required by law, such as for tax compliance or legal proceedings
- Fraud Prevention: We may retain data necessary to prevent or detect fraud or misuse of our service
- Anonymized Data: We may retain anonymized, aggregated data that no longer identifies you personally for analytics and business intelligence
- Backup Data: Residual copies may remain in our backup systems for a limited period before being automatically deleted
Processing Time
We will process your deletion request within 30 days of receipt. During this period, your account will be temporarily suspended and you will not be able to access any features. Once deletion is complete, you will receive confirmation via email.
Published Profiles
If you have a published profile at time of deletion request, it will remain accessible until the deletion process is complete. If you need to unpublish your profile immediately, please do so from your dashboard before requesting deletion.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or service providers. By using our service, you consent to the transfer of information to countries outside your country of residence.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Questions or Concerns?
If you have questions about this Privacy Policy or our data practices, please visit our Support Page to get in touch with us.
Additional Rights for EU/EEA Residents
If you are located in the European Union or European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.